Privacy Policy
Last updated:
1. Who we are
This Privacy Policy applies to VANESSA LÚCIA CARDOSO VALENTE SANTOS (operated by VANESSA LÚCIA CARDOSO VALENTE SANTOS, Largo São. Violeta, 5, Bl. 3, 9150-326 Valongo, Portugal - "we", "us", "our"). We sell Vitis Defense Solution via this website and process personal information in connection with orders and enquiries.
2. Information we collect
We collect information you provide directly, including your name and phone number when you submit an order form, and your name, email address and message when you use the contact form. We also collect information automatically when you visit the site, including browser type, pages visited, time spent, and approximate geographic location via cookies and analytics tools (subject to your consent).
3. How we use your information
We use your name and phone number solely to confirm your order by telephone and to arrange delivery. We use your email address to respond to contact form enquiries. With your consent, we use analytics data to understand how visitors use the site and to improve it. With your marketing consent, we may use data for personalised advertising via Google Ads.
4. Legal basis for processing
Order information is processed on the basis of contract performance - processing your order request is necessary to deliver the product you have requested. Contact enquiries are processed on the basis of our legitimate interest in responding to customer queries. Analytics and marketing cookies are processed on the basis of your freely given consent, which you may withdraw at any time via the Cookie Settings on this site.
5. Sharing of information
We do not sell your personal information. We may share delivery information with courier service providers solely for the purpose of delivering your order. We use Google Analytics and Google Ads (subject to your consent); these services may process data outside New Zealand in accordance with Google's own privacy terms.
6. Data protection
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, disclosure or loss. Order data is retained only as long as necessary to fulfil the order and comply with applicable legal obligations.
7. Your rights
Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you, request correction of inaccurate information, and make a complaint if you believe we have mishandled your information. You may exercise these rights by contacting us at [email protected].
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz.
8. International transfers
Some of our service providers (including Google) may process data outside New Zealand. Where this occurs, we rely on standard contractual clauses or equivalent protections.
9. Data retention
Order contact details are retained for a maximum of 12 months following order completion, unless a longer period is required by law. Contact form enquiries are retained for up to 6 months.
10. Children
This website is intended for adults aged 18 and over. We do not knowingly collect personal information from children.
11. Third-party services
This site uses Google Analytics (analytics cookies), Google Ads conversion tracking and remarketing (marketing cookies), and Google Maps embedded via iframe on the Contact page. These services are governed by Google's own privacy policy. Consent for analytics and marketing cookies is managed via the cookie banner on this site.
12. Cookie use
We use cookies as described in our Cookie Policy. You can manage your preferences at any time via the Cookie Settings link in the footer.
13. Updates to this policy
We may update this Privacy Policy from time to time. The current version is always available on this page with the date of last update shown above.
14. Contact
VANESSA LÚCIA CARDOSO VALENTE SANTOS · Largo São. Violeta, 5, Bl. 3 · 9150-326 Valongo · New Zealand
Email: [email protected] · Phone: +64 9 884 3120